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Tag: Property
How To Handle Complex Sectional Title Nightmares: Case Studies
Where exactly is the problem?
I’ve heard this too many times.
The block sucks.
The trustees are old and demented.
This managing agent is incompetent.
I’ve been on both sides of the coin: having incompetent people managing a block where I am investing as well as being on a board of trustees and having severe issues with tenants and owners being aggressive.
With this experience, I want to start off with this article about who is actually at fault. We need to realise that nothing happens in a vacuum. People are involved. And the issue is not always the issue.
To break this down, let’s talk about potential problems:
- The tenants are not happy with the block’s management. This could include noise levels, cleanliness, upkeep of the grounds and no one does anything about it
- An owner is unhappy with work that was done on behalf of the body corporate
- The trustees and managing agents are not performing
- The levies are too high
- Owners are left in the dark about decisions that are made
The list of what could be causing the issues is endless. I would like to clarify some situations and what I have experienced, as well as look at some processes that are in place in case you want to take it further.
Case studies
The rude owner
We had a case earlier this year (2020) where an owner made it clear that the trustees are ‘old and should stand back’. He used rude language to express his anger and even added swear words as his bank references. The body corporate sought legal advice and warned him that if he did this again, we will start a case of crimen injuria and take legal action against slander.
Thoughts on the rude owner
The body corporate and managing agent has the mandate to work for the betterment of the block. They have the interest of the block and all the owners at heart. They need to make sure that all is well managed and that the workplace is safe. As the owner, you might feel that it’s not what you’re expecting. In this case, there are some legal routes that you can take and can get access to paperwork that would enlighten you about what’s going on.
Remember that few things can be achieved through being rude. There are other ways, for example:
- If you, as the owner have questions about how certain things in the body corporate is handled, send them a letter with your questions
- As an owner (not a tenant) have the right to attend a body corporate trustee meeting. You’re not allowed to vote, but you can see what they’re discussing. You also have a right to the notes.
- Make sure you’re friendly and courteous. Don’t be nasty, or you will be asked to leave. Don’t fight – you can end up with a court case.
- If you’re not happy with what they are doing, you need to raise this on the annual general meeting (AGM).
- Remember that the owners collectively needs to make decisions on the sectional title scheme. They empower the trustees to do what they need to do. The trustees will give the managing agents the authority to do what they need to do.
Ousting the managing agent or trustees
In some cases such as the above, it might be needed to take action and understand the situation better. If you’re looking at ousting the managing agent, but the trustees are unwilling, you will need to jump through quite a few hoops. You cannot just oust them because you don’t like them.
There needs to be valid, legal ground to oust them. You need the law on your side. Make sure you’re not petty – I see this a lot that people are just plain nasty for no reason. You need proper proof of gross mismanagement or gross misconduct. Follow the above points under the “thoughts of the rude owner”. This will help you to understand what the issues are. If they don’t answer your messages or they cannot answer your questions, then you would need to escalate the issue:
- If the issue can wait for the AGM, then put it on the list of discussion points 72 hours before the meeting.
- Note that in the AGM, generally speaking, all nominations for Trustees need to be in 24 hours before the meeting.
- If you want to oust the managing agent, surface the issues with proof at the meeting. Let all the owners discuss this together.
- Managing a sectional title scheme is a group effort. Everyone should agree that something is an issue and that it should be addressed.
- If the issue cannot wait for the AGM, then get 66.6 % of the owner’s signatures and get order an emergency meeting. You can oust the trustees or managing agent in these meetings.
- If the trustees are not responding, you can seek legal advice and get a court order to oust the trustees and managing agent. I personally have not seen one block doing this successfully, but it is possible!
The incompetent managing agent
I had a friend who bought a place in a very nice up and coming sectional title scheme. He paid about R 1 500 in levies, which was well priced. The odd thing is that the managing agent didn’t want to schedule an AGM.
After the trustees/owners forced the managing agent to hold an AGM, it surfaced that there was a water leak now for three months, costing the body corporate R 500 000 per month, that the managing agent gladly handed over to the municipality.
The scheme had no more money in the emergency fund left.
When questioned about this, the managing agent representative got up and left.
The managing agent is empowered by the trustees to manage the block. The above is gross mismanagement. In the above scenario, there is a court case pending about gross mismanagement and I am looking forward to the outcome.
Thoughts on the incompetent managing agent
It is essential that the owners/managing agents/staff communicate to the trustees through the channels set up so that they can be made aware of what is going on.
- Complain about the things that are worth complaining about: I have historically also heard owners complain about the way pots are being painted it how Mr Espresso from down the hall made a rude hand gesture towards them – this is not of the concern of the trustees and needs to be handled between the people themselves.
- In some scenarios, things happen without the knowledge of the trustees. The trustees give the managing agent the right to handle some things on their behalf. If needed, send a letter through the given means to ask for clarity about why certain things are done.
- It’s a legal requirement to have a maintenance plan and emergency fund for all sectional title properties.
- The body corporate should take legal action against illegal activities.
- If the managing agent is incompetent, then the trustees should practice their legal right (as the body that employed them) and/or this needs to be handled at the AGM.
The licentious caretaker
I’ve been in the situation where the caretaker would do certain things that made the management of the block exceptionally difficult:
- He took long breaks from work, such as travelling with his girlfriend during work hours.
- Lightbulbs were bought at 3 times the price and did not follow proper procedures when doing procurement.
- He was unreachable during work hours.
Thoughts on the licentious caretaker
The board of trustees employ people to move the block forward. This means that the cleaners, caretaker and gardeners are employees of the body corporate. As with any employee-employer relationship, the terms should be clearly defined:
- Each employee should have a job specification, i.e. what is expected from them
- Salary, bonuses (if any), leave days and availability should be set out in this document
- As with any employee, if there are issues, the employer (which is the trustees that the body corporate empowered to make the decisions) should address them. This might mean written and verbal warnings followed by dismissal for qualifying offences.
- If one cannot prove the allegations, it is important to get proof, as some cases do escalate to the CCMA.
- The trustees and managing agents should defend all staff members against abuse and bad behaviour towards them. Yet, the caretaker should still do his job such as addressing owners and tenants that break the house rules.
How to deal with sectional title scheme complaints
If you encounter an issue in your complex, like noisy neighbours or unattended maintenance, the Sectional Titles Schemes Management Act outlines a process for raising and resolving complaints. The first step is to put your concerns in writing to the trustees, the elected representatives who manage the complex. They’ll investigate your complaint and try to find a solution. If they can address the issue to your satisfaction, that’s fantastic! But if the problem persists, you can request to attend a trustees’ meeting to discuss it in more detail. Hopefully, a solution can be reached during this meeting.
If the trustees’ meeting doesn’t solve the problem, you’ll need to wait until the next Annual General Meeting (AGM) to bring it up again. Here, you can present your complaint to all the owners in the complex and hopefully get a majority vote in your favour. If the AGM resolves the issue, then you can finally move on. However, if the vote doesn’t go your way, you are legally allowed to escalate the issue to CSOS.Your last option is to seek legal advice from someone familiar with sectional title.
I’ve seen many people holding meetings and attempting to collect signatures of 66.6% of owners to can call for an emergency meeting to address your specific concern, however, this has never come to fruition in my experience.
It’s everybody’s fault
I have noticed that no one wants to take the blame when something goes wrong.
The body corporate will always blame the tenants and the tenants will always blame the trustees.
When the levies go up, it would always be because of bad management. And sometimes it is. But sometimes costs do go up.
As a collective scheme, everyone needs to work together. It is thus important to join with everyone else into making your a investment good one.
Conclusion
In some cases, you need to take legal action. In my personal experience, it’s better to settle the matter out of court – which is 100% possible.
The trustees need to be involved in their investments.
The owners need to take responsibility and help the caretaker by adhering to the house rules.
Managing agents need to take the trustees and owners seriously. They need to manage the block well.
Happy investing!
Sources consulted
Make money using Airbnb or guesthouses in South Africa
We have the house, so why not use it?
Many people that have a spare bedroom have considered renting it out – whether through Airbnb or by opening a guesthouse. It might be some extra free cash in your pocket!
In this post, I would like to look at the basics of renting out rooms for the short term through Airbnb and as a guesthouse. There are quite a few things to consider, so let’s jump in
The crux strategy for guesthouses and Airbnb renting in South Africa
The core strategy is simple: rent out a room in your house for an evening and cha-ching! In rolls the money.
Having said that, it’s worth thinking about:
- What do you want to do with the property in the long run? Will this be your primary residence? Are you considering selling this property in a few years’ time?
- Do you want to pay off the bond with your profits? What will you do once your goal is reached?
- Will you plan on selling the guest house business once it’s grown to a point? When is this projected to happen?
Is this for me?
The Airbnb and guesthouse strategy is not passive. Quite a lot of involvement is normally required. Even if you have someone managing your business, you still have to manage them!
When renting out a room, the host needs to be available for greeting and welcome guests. They also need to be there in case there are questions such as directions, local sightseeing help or where to find the closest coffee shop. For this reason, it’s ideal for a housewife who loves staying at home or a student that has a spare place in their living room.
It’s also nifty if this housewife’s husband (or son) is a handyman so that he is able to fix issues such as burst geysers, tap leaks or a broken mirror.
Considerations
Here are some things you would need to consider:
- Calculate the costs – see the sections below
- Reputation – make sure you are using reputable websites and agents to get heads on beds
- Location – you need to be in the right location
- Listing price – do your research!
How do I get started?
- Understand the regulations that govern the sites on which you will be advertising such as Airbnb and Booking.com. For example, if you cancel a booking, you could be penalised!
- Preparation – you would be required to prepare rooms for your guests – bedding, coffee and tea, etc would need to be accounted for.
- You would of course need to furnish the property
- Involvement – as mentioned above, you would be required to have more involvement
It’s this recommended that you make sure that your calculations match your returns.
Costs: What do you need?
The whole project of creating a guesthouse or becoming a host with Airbnb is focused on making money. You need to make sure that it will be profitable. You want to reach the point where your venture will be profitable as early on as possible.
The little block that can make the difference between profitability and disaster is “list of renovations, costs and overheads”. This is a black hole. For this reason, I have added a list below for you to consider:
- Refurbishments and enhancements – many guesthouse guests are accustomed to having their own en suite bathroom.
- Furniture and appliances – it’s standard for guesthouses to have hairdryers, televisions and a bed. Airbnb can get away with an air mattress.
- Indirect costs – the electricity used by guests and geysers as well as washing the bedding every day all have a cost impact. The linen might need to be replaced often!
- Extras – As a guesthouse, you would often be required to supply soap and shampoo. For many Airbnb’s, this list could also include tea, coffee, wifi and breakfast.
- Marketing costs. Airbnb and Booking.com take fees from your listing price. If you’re looking to advertise locally or use an agent, there will be a cost impact on your profits.
Tax
The tax structures of guesthouses can get very complex. Many guesthouses are in a trust or company – and they run it as a business.
In most cases, you will run Airbnb in your own name. The profit that you make will need to be declared to SARS. It will form part as your PAYE income and fall in the appropriate income bracket.
Whichever structure you’re using, remember that you’re running a business.
All expenses need to be accounted for, as is all income. If you have cleaning staff, buying coffee and tea for your guests, or if they use the wifi – deduct these from tax. Only deduct from tax which helps your business to function.
Conclusion
You can make money through guesthouses and Airbnb’ing your rooms out.
Make sure your location is perfect.
Make sure you have a done all your market research before you spend money.
Don’t just think it’s going to be awesome – PLAN!
Happy investing!
Sources consulted
Make money through short term rental or holiday homes
The holiday home renting strategy
Renting a holiday home next to the beach is just bliss. You get to rest, get your strength back and relax.
It is obvious why the appeal is so great for property investors to put their money where their heart is – between the sand and waves.
Many people cannot afford to buy a holiday home, but can afford to take a few weeks off a year for a holiday. It is for this reason that the rental business has such a big investor uptake in coastal towns and in the bush veld.
If you’re interested in investing in a holiday home, then this article is for you!
What involvement is required?
When investing in property, most people prefer to have a hands-on approach. They like being involved in their investment – as any money they make they believe they earned, rather than just collecting dividends and not having control over your investments.
In most cases, holiday homes are the exception to the property rule – you will often have difficulty managing your property, unless you live close to it – which everyone reading this article will be very jealous of.
It is often necessary to outsource the maintenance and rental of your property to an agency.
It’s also worth noting that you would often be required to find tenants yourself, because agents, as wonderful as they are, are not nearly as effective as you would like them to be.
Safeguarding yourself
Note that all running costs will be payable even if you do not have a tenant, so you need to prepare for these.
When it comes to investments in general, the mantra rings true:
Prepare for the worst and hope for the best.
It’s for this reason that it is highly recommended to have the following in place:
- Before you buy, make sure you’ve done all your calculations and homework. You need to be sure that this will work and you will get short term tenants.
- Have a property emergency fund
- An emergency fund is in case the property is vacant for a fair amount of time or you need to fix something.
- I suggest having 5 months of property expenses saved in your bond.
- If you don’t know about emergency funds, check out my article here.
- Consider having insurance on your property, including home content insurance
The crux strategy for holiday home renting in South Africa
As you know by now, the core strategy is buying a holiday home and renting it out short term to holidaymakers.
With so many places available, it is advisable to determine the why, so that we can determine the where:
- Are you planning on moving there yourself one day?
- Your property layout and location will be affected by your choice!
- Are you looking for cash flow?
- get a property in an area with a high number of visitors
- Are you looking for capital appreciation?
- Find a property at a discounted rate in a good area
Tax
All income should be declared to SARS – this would include your rental income or other income such as renting out the garages separately.
All expenses should also be declared to SARS. These include water and electricity, rates and taxes (rubbish removal and sewage), levies, furnished breakages and expenses.
For holiday homes, we have a choice – we could use the buy to let strategy (as outlined here) using a bond or we could buy it cash. If we buy it cash, we would not be able to deduct bank interest from tax. The way you handle this will depend on your age and strategy
Calculations
With holiday homes, I advise making a concerted effort to calculate the risk before you buy. Ideally, you would want to use the 1% rental factor rule, but due to the property being furnished, it might be a good idea to work on a higher percentage.
It would be wise to use the following in your calculations:
- Occupancy rates
- Rates (electricity and water), taxes (sewage, rubbish removal),
- Furnishing costs including the kitchen, lounge, linen and braai facilities
- Rental agent fees
Conclusion
Though the stability of your tenants is not nearly as good as having a tenant for a year on contract, the returns do support this strategy.
It is highly recommended to do all your calculations in detail to make sure if a property is going to be profitable.
Take as many variables as you can into account, including the source of your tenants.
Happy investing!
Sources consulted
Here are some of the sources I consulted and for extra reading:
- Linkedin Investar presentation (Australian based): https://www.slideshare.net/RealEstateInvestar/holiday-homes-as-a-property-investment-str
- Ooba: Buying a holiday rental home: https://www.ooba.co.za/resources/holiday-home-investment/
Investing in Student Accommodation And Communes
Billions of students on your property
With more students joining tertiary institutions, it has become necessary to adapt accommodation to their needs around these locations.
Many people are taking advantage of this and are converting old homes and flats into living quarters for students and young people.
Research by Jones Lang LaSalle states that student accommodation will soon reach 500 000 beds in South Africa.
Why choose this strategy?
Student accommodation is not the right fit for everyone, as it does need quite some maintenance, effort and management from the landlord (or the rental agent). Though students often don’t need perfect homes, it also means that you would not need to deliver perfect marble tops and golden taps at the flick of a wand.
Here are some considerations and ideas around this strategy:
- You will be able to buy to let the property (a buy to let strategy)
- If you have a bond, someone else is paying it off for you
- You will most probably be investing in a cash flow property – one that generates more cash monthly compared to the value of the property itself
- It’s often more lucrative than normal family homes, as you charge per person on the property, and not per family.
- You will most probably be getting a 1 % + rental factor after deductions.
- That would mean more than R 5 000 per month net on a R 500 000 property
Student accommodation options
Due to so many students requiring accommodation close to universities, different options have arisen to meet the need – some being more expensive and fit for a king and others being fit for a squirrel.
Purpose built accommodation
If you have enough capital and the contacts to assist, you’re able to custom build a block of flats or similar. One can either buy an existing block or develop your own. If you’re developing your block, it is highly recommended that you:
- Have prior experience in the building industry
- Understand about zoning, submitting plans to council and the rules around this
- Have adequate cash flow and money available (or an approved loan) to fund the project
Note that for this type of accommodation you would probably need a rental agency to manage the block, as managing a lot of students could be challenging!
Flats and apartments
Many universities are located in the older parts of cities, such as the University of Pretoria and Tshwane University of Technology (TUT). These areas also have many flats that default to be used as student accommodation.
While browsing for flats, I have seen terrible flats in terrible blocks – for example, a block that is deep in debt where a 2 bedroom flat had drywalling added to make a few more bedrooms. The kitchen had a thriving cockroach colony, seemingly unphased by the usage of the room for a meth lab.
On the other hand, I have also seen beautiful flats that were rented out at a premium price.
Here are some pointers when looking to buy a flat for student accommodation:
- Buy a terrible looking flat in a well-managed block
- The levies and statement of cash flows will give you an idea of what is going on in the finances
- Check out the external appearance of the block – if it’s scruffy, it’s in debt.
If you’re planning to go for the sardine strategy:
- Check how much available space the flat has – extra space can be rented out
- The price of the property plays a much bigger role than the condition it’s in – the students will most probably ruin your property.
Whichever strategy you decide to follow, location is the most important thing – your rent will be determined by how close you are to the tertiary institution.
House sharing
If you’re looking for the midway between a flat and building a block of student accommodation, then house sharing is for you.
Many people buy old houses close to tertiary institutions and tweak them to cater to students’ needs. Some communes have en suite rooms, whereas others have shared facilities. In the same way as flats, you would need to decide on your strategy and follow through.
A few things are important to consider here:
- You need to make sure that the security is up to scratch
- Keep maintenance in mind – students are renowned to have no respect for your property. You will need to unclog drains, fix ovens and stoves often and do garden upkeep – or hire people to manage this for you (which costs money).
If you’re looking to use the sardine strategy, you would look at the number of rooms (including back rooms and maid quarters). The aim would be to optimise the space.
Warning
I am repeating this, due to the importance: It is worth noting that students are also renowned for having no respect for your property. They will probably ruin it and paint rude symbols in blood all over the place. It has also happened that students stop paying halfway through the year.
It, therefore, makes sense to check on and screen well when selecting tenants. These should include a credit check, financial and affordability checks and university registration details. For finding normal (non-student) tenants, check out my post here.
You must calculate all income, expenses and all costs concerning your property deal. Some of the considerations should include:
- Rates and taxes – water, electricity, property taxes, sewage and refuse removal
- Sectional title levies (for flats)
- Insurance – homeowners cover, life insurance if required by your bond
- Maintenance and rent protection insurance (if this is taken up).
- Finding tenants – advertising, screening and finders fees if using rental agents
- Any management fees – monthly costs are normally 8-14% of monthly rental income, with finders fees of up to 1 month’s rent.
Conclusion
Student accommodation and communes are worth exploring as a strategy.
Though having its risks, it also has above-average returns compared to renting to a family.
When choosing this strategy, be careful of who you allow renting from you.
Happy investing!
Sources consulted
Rawsons – Investing in student accommodation
Property24 – Student accommodation – a golden opportunnity for SA investors
The South African – investing in student accommodation
Why Passive Income Is Better Than Active Income
People want money
I recently spoke to someone on Twitter who confronted his financial advisor about the exceptionally high commission on their entire fund value. The FA eventually just shrugged and said: “Well, we all need to live!”.
This is true – we all need to live.
And we need money for living.
People want to get paid. Whether it’s through active or passive means, they will go to great lengths to get more cash.
In this article, I want to explore where this money comes from – how people get paid.
Active and passive income
I am sure you’re fully aware of the difference here, but I do feel it important to explain.
Active income is something you need to do to make money from it. You need to sell your time, expertise or manage people to get a salary or money into your bank account. Examples of these include your full-time job, sales commission and reselling of products (with you needing to be there to do it).
Passive income is the best – you do nothing, and the money keeps rolling in.
This is where your money works for you to make more money babies – it frees up your time to do what you want to do.
Examples of this include investing in the stock market, investment properties that are managed by an agent and capital gain from selling an investment.
Active Income streams
Our job
For most of us, we need a job.
We actively exchange our time for money – and this is okay.
Our job will offer us money, sick leave, annual leave and the security of not being able to fire us tomorrow for no apparent reason.
Contractor
If you’re a contractor, you would either sell hours or negotiate a monthly paycheck.
A contractor is normally employed for a certain period, or on a (monthly) retainer.
Due to the risk of losing your job overnight, often not having any sick leave nor holiday included in their package – contractors get paid premium rates.
Self Employed / Business
As a self-employed person, you also get no sick leave or holiday. If you take leave, you don’t get paid.
The awesome thing is that it often frees up your time. Some self-employed people work day and night – but reap the benefits financially.
Commission
Many people get a commission on sales, introducing two people to a business transaction and so forth.
Though almost passive by times, the individual needs to actively connect the people and make the sale through phone calls, etc.
The commissions are normally sizeable. An example is a real estate agent gets paid when a person they introduced to a property and actually buys it.
Passive Income streams
Let’s get into the fun part.
Capital Gain
If you would buy something and sell it for a bigger profit a few years later – you would be able to make a nifty profit!
Examples of this include property, gold and stocks. People hold these for a few years, and when the time is right, will sell it for a profit. Remember you will need to pay taxes on your profits!
Dividends
When you buy stocks in a company and the company is making a good profit, they may decide to pay out a dividend. This is a little thank you (or profit-sharing ) to the shareholders.
These can range from nothing to quite a bit of money.
If a dividend gets paid, it would generally be around 6-12 % of the stock price.
Interest
This is an easy one – you save money in a savings account at the bank, such as a 32-day notice account. The bank will pay you interest on the money you invested.
Ka-ching!
Royalties and licencing
Though not for normal people like you and I, many companies and people make money through licensing patents, technologies and photographs. Here are some examples:
- Photography – when someone uses your photograph, they need to pay royalties. There was a case in 2018 where a monkey grabbed a camera and took a selfie. PETA (People for the Ethical Treatment of Animals) took court action that the monkey owned the rights and royalties!
- Software is often white labelled (the logos took out) and resold to different corporate clients
- Big companies such as Apple and Samsung make (and pay) exorbitant royalty fees!
Advertising
Though the dodgiest form of irritation this side of the dark web, many websites have a fair amount of ads where they get paid when people click on the ads.
Other opportunities include partner programmes where you advertise a third-party product on your site and get paid if they buy it (e.g. Amazon products).
Rental income (with a managing agent)
Though some people decide to manage rental property investments themselves, true passive income is achieved when the owner is not involved at all.
The rent is paid to the owner, for which nothing is done at all – someone else is managing the property for the owner.
Other non-money ways of getting paid
Time
I know that time cannot be quantified in monetary terms, though I believe that it’s the one resource we can never get back.
We need to value it when we get paid in time off, freed up time to spend with those we love and to do what we value.
Conclusion
Remember – our world loves exchanging time for money.
Time is something you can never get back.
If at all possible, try generating passive income rather than sacrificing your time for money.
Happy investing.